YOUR LOCAL SKATE EXPERTS

Delivery & Returns

Shipping Information

We ship within Australia ONLY, Delivery time frames take 3 -10 days depending on your location. We are located in QLD, if your shipping address is within QLD it takes 2-3 working days and can take up to 10 working days to locations like Western Australia or Northern Territory.

We will endeavour to meet stated time frames for delivery, however many factors (some of which are beyond our control) can affect these time frames and we cannot guarantee that they will always be met.

We ship the majority of our items via Australia Post and Fastway Couriers. All of our items are traceable with tracking numbers. You are able to track your item on the postal service's websites that your items have been sent with.

Fastway Couriers - www.fastway.com.au
Australia Post - www.auspost.com.au

If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the postal service or pick up at your local post office. When your item is dispatched you will receive a notification email.

On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.

If you have received anything that is not correct, faulty or damaged please email us admin@skateconnection.com.au or call 1300 855 514 and we will discuss how to rectify this as quickly and as smoothly as possible for you.


Returns and Replacements

Change of Mind Returns -

Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow an exchange ONLY (at our election) on a case-by-case basis for such returns, provided that the item in question is:

(a) returned within 28 days of order;
(b) not used(and contains original tags and/or packaging); and
(c) not damaged in any way.
(d) the item is in a condition we can resell the product
(e) all packaging must be in tact

If we allow a return in these circumstances, we will ask you to follow the returns process outlined below. If we allow a return in these circumstances, we will provide you with an exchange only when we receive the returned product minus the original shipping cost.

Except in circumstances where you have been sent an item that was not what you ordered, return postage is at your expense.

Process for Returns -

When returning a product, please contact us via our email address admin@skateconnection.com.au. Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need. Replacement of products, refunds and repairs will not be made until the original product is received by us.

We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

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