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Please contact our Customer Care team, available Monday-Friday 9am-5pm (AEST) on (07) 5646 8164 or email email@example.com
AUSTRALIA DELIVERY SERVICE
We ship within Australia via Australia Post for a charge of $15 per parcel.
Orders over $150 will receive complimentary shipping. This will automatically apply at the cart during the checkout process. Bulky items are excluded from the Free Shipping promotion.
QLD Metro - up to 3 business days
QLD Regional - up to 6 business days
All Other Sates Metro - up to 4 - 6 business days
All Other States Regional – 5-8 business days
Due to delays in Australia Post due to increased demand, delays of up to 2-3 weeks in delivery should be anticipated.
NEW ZEALAND DELIVERY SERVICE
We ship to New Zealand via Australia Post for a charge of $25 per parcel. This is flat rate for all International orders.
All NZ areas - 6 to 27 business days
‘QUICK DELIVERY IS OUR PRIORITY’
Generally, we dispatch our items within 48 hours of your order. However, due to the increased pressure on the Australian postal services we have been experiencing increased demands and delays of up to 72 hours.
If orders are placed after 2pm on Friday, Saturday, Sunday or on a public holiday the order will be dispatch on the following business day.
We will regularly update our shipping and delivery timeframes during the peak Christmas Period.
BULKY SHIPPING CHARGES
Additional charges of $10 per item will be applied at checkout to items deemed to be of a bulky shipping nature. Skate Connection reserves the right to change the charge values and the products they apply to without notification. Where an order contains a combination of bulky and regular items, the whole order will be excluded from any free shipping promotion. Bulky fees are charged on a per order basis. Large orders and bulky items which include, but are not limited to, scooters, cruisers and longboards, will be shipped by Standard mail with Australia Post. You will be notified of your Australia Post tracking number via email. Bulky Shipping fees are separate from standard shipping costs and are not affected by the free shipping minimum order value.
ENSURE A SAFE DELIVERY
To deliver your order safely, we require a signature on all deliveries. If you are not home to receive the package, the delivery driver will take it to the nearest post office for your collection.
If you are requesting a delivery to a business address, include the business name on the delivery address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. If a parcel has been signed and accepted on delivery, Skate Connection does not take responsibility for the fraudulent signees.
Skate Connection is not liable for items that becoming missing or damaged during transit. Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days.
All Skate Connection orders will receive an email confirmation to the email supplied on the customer account. We cannot amend orders once the order confirmation has been sent.
Skate Connection reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.