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We want you to be 100% satisfied with order!
If you have any questions about your orders or would like to return your order we are here to assist. You can also check out our returns policy below.
Please contact our Customer Care team, available Monday-Friday 9am-5pm (AEST) on (07) 5646 8164 or email firstname.lastname@example.org
If you have purchased in-store or online you can exchange your item in-store at any Skate Connection location.
If you change your mind and no longer want your items, please return it to us in-store within 30 days of purchase for an exchange or store credit equal to the value paid for the item.
With your exchange, you must provide:
No change of mind refund is permitted.
If the item is deemed to have a genuine manufacturing fault, a refund may be issued. Proof of purchase is required for all items with a manufacturing fault.
If you change your mind and no longer want your purchased items please return it to us in-store or online within 30 days for an exchange or store credit equal to the value paid.
Clearance items and some Sale items are considered as a final sale and does not qualify for an exchange or refund.
Refunds for change of mind purchases (this includes wrong sizes purchased) are given within 14 days and a restocking fee is charged.
The restocking fee is 20% of the total amount paid for the item with a cap of $50. You will not pay more than $50 for the restocking fee per item.
The customer is responsible for the safe return of the item and any postage costs. The item must be in brand new, unused condition to be returned. Postage costs will not be refunded.
Refunds will be made through our online store only and to the original payment method. Skate Connection retail stores are unable to process refunds for online purchases.
Original shipping charges will not be refunded or exchanged. If the item is deemed to have a genuine manufacturing fault, a refund can be issued. Proof of purchase is required for all items with a manufacturing fault.