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Terms & Conditions

 

CHRISTMAS SPEND & SAVE
Spend $100 and get a discount of $15, Spend $200 and get a discount of $30, Spend $300 and get a discount of $50, Spend $600 and get a discount of $100. Available for online purchases. Valid for a limited time only or while stock lasts. Skate Connection has no obligation to advise an entrant of an incomplete entry. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an order past the expired date. Discount is applied to the total cart value and not to individual items. Applicable discount code must be applied at checkout. Discount does not include shipping costs. Promotional period runs from December 2nd 2020 12:00am - December 13th 2020 11:59pm.

15% OFF SITEWIDE (CYBER MONDAY)
Take Advertised 15% off all items from the SITEWIDE collection excludes selected brands (Moxi, Rio, Evoke), electric skateboards / scooter and gift cards. Available for online purchases. Valid for a limited time only or while stock lasts. Skate Connection has no obligation to advise an entrant of an incomplete entry. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an order past the expired date. Does not include already discounted items and clearance items. Discount code must be applied at checkout. Promotional period runs from November 30th 2020 12:00am - December 1st 2020 11:59pm.

CHRISTMAS DELIVERY SCHEDULE 2020
Online delivery cut-off for Christmas orders is 8th December 2020. While every effort is put into ensuring that your order is delivered before Christmas, there may be some unforeseen circumstances that delay your order. Please take this into consideration when completing your transaction.

To calculate delivery times based on your location, please refer to the AUSPOST website. The majority of our goods are shipped from the Gold Coast MC 4217. Orders of more than one (1) items may be sent in separate parcels from various dispatch locations.

We cannot guarantee orders made after the 8th December will arrive in time for Christmas Day (25th December). Due to COVID-19 and the increased pressure on the Australia Post system, please expect delays and order early.

View our Returns and Exchanges Policy here.

CLEARANCE ITEMS
Clearance items under the CLEARANCE (Sale) collection have been marked down accordingly. Prices are as marked. Maximum discount is 60% off full retail value. No further discounts apply to these ranges. Available for online purchases. Valid for a limited time only or while stock lasts. Skate Connection has no obligation to advise an entrant of an incomplete entry. The discount cannot be applied to an order that has been completed, nor can the discount be applied to an order past the expired date.   

% OFF ENTIRE ORDER / WELCOME EMAIL / FACEBOOK PROMOTION
Take Advertised % off all items from the SITEWIDE collection excludes selected brands (Moxi, Rio and Evoke Roller Skates), electric skateboards / scooter, already discounted items and gift cards. Available for online purchases only. Valid for a limited time only or while stock lasts. Skate Connection has no obligation to advise an entrant of an incomplete entry. The promotion cannot be applied to an order that has been completed, nor can the discount be applied to an order past the expired date. You must apply the promo code in the cart to receive the discount. Does not include already discounted items or items in the CLEARANCE collection. Only one (1) promo code can be applied to a single order per customer.  

AUSTRALIAN SKATEBOARDING COMP WINNERS VOUCHERS
Apply voucher code at cart checkout to receive discount. Voucher can only be used for the following brands: Emerica, Etnies, Es, Vow, Mystery Skateboards Skateboards, FSC Skateboards and Theeve.  Cannot be used in conjunction with any other offer. Excludes already discounted items. Voucher can only be used one (1) time. You must apply the voucher code at the cart to receive the discount. Does not include shipping.

REFUNDS/EXCHANGES
We may allow an exchange ONLY (at our election) on a case-by-case basis for such returns, provided that the item in question is not used or damaged(and contains original tags and/or packaging in tact). If the item meets the above requirements, exchanges can be made at any Skate Connection outlet within 30 days of purchase. Any postage return fees are at the expense of the customer.

Skate Connection reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.

View our Returns and Exchanges Policy.

DELIVERY
To deliver your order safely, we require a signature on all deliveries. If you are not home to receive the package, the delivery driver will take it to the nearest post office for your collection. 

If you are requesting a delivery to a business address, include the business name on the delivery address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. If a parcel has been signed and accepted on delivery, Skate Connection does not take responsibility for the fraudulent signees.

Skate Connection is not liable for items that becoming missing or damaged during transit. Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days.

Due to delays with Australia Post there may be delays in fulfillment and delivery times of up to 4 weeks. We ship the majority of our items via Australia Post. 

A Bulky Shipping Fee of $10 will be added to orders that contain large or bulky items (Scooters, Cruisers and Longboards). Bulky Shipping fees are separate from standard shipping costs and are not affected by the free shipping minimum order value.

ORDER CANCELLATIONS
Our staff and stores deal with huge numbers of orders each day and our priority is to dispatch your order to you as fast as possible. As a result, it is not always possible to halt and cancel an order after it has been processed. Please reply to your order conformation for cancellations or contact our customer service team at customerservice@skateconnection.com.au. you can also phone our online team on (07) 5646 8164

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